What shipping methods do you use?
We ship orders using a variety of carriers depending on package size, weight, and destination.
Most orders ship via UPS, while some smaller packages may ship using USPS or other carriers when appropriate.
How much does shipping cost?
Shipping costs are calculated based on package weight, size, destination, and selected shipping method.
Exact shipping charges are displayed in the shopping cart and during checkout before payment is completed.
How quickly will my order ship?
Most orders ship within 1–3 business days.
Shipping times may vary depending on order volume, product availability, and destination. If you have questions about a specific order, please contact us using the form on the Contact Us page.
What countries do you ship to? How much does international shipping cost?
We ship to many countries worldwide.
International orders can be placed directly on our website. Shipping costs shown in the shopping cart will update automatically once your shipping address and country are entered.
International delivery times and costs vary by destination and may be affected by customs processing, duties, or delays outside our control.
How long does it take to receive a shipment?
Delivery times vary based on shipping method, carrier, and destination.
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U.S. orders: Transit times typically range from several business days depending on the selected service.
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International orders: Transit times vary by country and may take longer due to customs clearance.
Estimated delivery times are not guaranteed.
How can I track my order?
Once your order ships, you will receive an email containing tracking information when available.
You may also log in to your account to view order status and tracking details.
My order hasn’t arrived or may be lost. What should I do?
If you believe your package is delayed or lost, please follow these steps:
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Check the tracking information provided by the carrier.
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If the package has not updated for 7 business days (U.S.) or 11 business days (international), please contact us using the form on the Contact Us page.
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If the tracking shows the package as delivered but you did not receive it:
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Check all possible delivery locations (mailbox, porch, garage, etc.).
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Ask household members if they accepted the delivery.
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Look for any carrier delivery notices.
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Contact the shipping carrier directly with your tracking details for additional assistance.
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